We welcome questions from researchers, facilities and collaborators who want to explore how SciLifeLab OMERO can support the management and sharing of their imaging data. If you are unsure whether your use case fits, get in touch anyway and include a short description of your project and your data.
Where to take your question
- How to use OMERO itself — start with our documentation. For questions about the OMERO software in general, the OME documentation and the image.sc forum will usually get you a faster and better answer than we can.
- Anything specific to the SciLifeLab service — access, allocations, your group, or something not working as expected — write to omero@scilifelab.se.
- Outages — the same address. There is no separate incident channel.
- Problems with this website — open an issue in the website repository. That repository is not a support channel for the service itself.
When to get in touch
- You are planning a new project and need guidance on access
- You work at a SciLifeLab facility and want to discuss workflow integration
- You need help understanding how users, projects and datasets can be organized
- You are already using the service and something is not working as expected
Applying for access is a separate process, described on How to get access.
What to expect
omero@scilifelab.se is a shared mailbox read by the OMERO team at SciLifeLab,
not a ticketing system. We work Swedish office hours, Monday to Friday between
09:00 and 17:00, and aim to reply within a week. SciLifeLab OMERO is a prototype
service, so support is best effort.
What happens after you write
- You send us your question
- We clarify your use case together
- You get guidance, onboarding or next steps